Comments on: What’s up Dot (com)? http://www.johnknoxwhite.com/2008/11/07/whats-up-dot-com/?utm_source=rss&utm_medium=rss&utm_campaign=whats-up-dot-com Mindfulness in the face of challenge. Wed, 04 Jan 2012 07:24:20 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Erik http://www.johnknoxwhite.com/2008/11/07/whats-up-dot-com/#comment-680 Erik Sat, 13 Dec 2008 02:58:34 +0000 http://johnknoxwhite.com/?p=572#comment-680 So last night our HD cable box started going out intermittently and then back on, approximately 1/2 hour on to 1/2 hour off. I called the help line (510-567-9350) and was on hold from 9 PM until midnight. Got the usual "we'll send a reset to your box" and "schedule an onsite visit". The technician who answered the phone was gracious enough to apologize for the long wait on hold. So last night our HD cable box started going out intermittently and then back on, approximately 1/2 hour on to 1/2 hour off.

I called the help line (510-567-9350) and was on hold from 9 PM until midnight. Got the usual “we’ll send a reset to your box” and “schedule an onsite visit”.

The technician who answered the phone was gracious enough to apologize for the long wait on hold.

]]> By: Erik http://www.johnknoxwhite.com/2008/11/07/whats-up-dot-com/#comment-679 Erik Wed, 03 Dec 2008 03:39:23 +0000 http://johnknoxwhite.com/?p=572#comment-679 So, made my first call to Comcast tonight because my "standard" performance test was showing 2Mb/s down and 64kb/s up (used to be 3.8+Mb/s up and 256kb/s down). Comcast answered the phone and told me they couldn't test to APT equipment. They spent 20 mins talking about converting to Comcast. I demurred, since they don't have a residential offering with a fixed IP address, which I currently need to communicate with the office. Sorry if this is the wrong place to put this. I'm pretty sure there will be some bumps in the transition and I'm interested in finding out what other Alamedans are seeing. So, made my first call to Comcast tonight because my “standard” performance test was showing 2Mb/s down and 64kb/s up (used to be 3.8+Mb/s up and 256kb/s down).

Comcast answered the phone and told me they couldn’t test to APT equipment. They spent 20 mins talking about converting to Comcast. I demurred, since they don’t have a residential offering with a fixed IP address, which I currently need to communicate with the office.

Sorry if this is the wrong place to put this. I’m pretty sure there will be some bumps in the transition and I’m interested in finding out what other Alamedans are seeing.

]]> By: Someone who knows http://www.johnknoxwhite.com/2008/11/07/whats-up-dot-com/#comment-678 Someone who knows Sat, 08 Nov 2008 03:13:47 +0000 http://johnknoxwhite.com/?p=572#comment-678 I understand that they received one offer for the sale of the system, from Comcast. Verified on both sides AP&T and a someone inside Comcast. Girish Balachandran, has gotten some bad advise from inside his management group from Bob and Barry. They frankly have no one in that organization that understands the cable business since Dean Batchelor is now leaving for Palo Alto. This project was screwed from its inception because the PUB and City Counsel continued to hire Municipal Utility geeeks, that only understand electrical distribution and do not have the ability to compete in a competitive market. Programming and the financing are their two biggest issues, and they have addressed neither. They could make a bundle selling Internet access and being a ISP and eliminate the programming issue, but it does not address the financing. If they stay in the business they need to absorb the financing, and that will be some long term debt. The fudge the numbers six years ago and now it is time to understand the results of that I understand that they received one offer for the sale of the system, from Comcast. Verified on both sides AP&T and a someone inside Comcast.

Girish Balachandran, has gotten some bad advise from inside his management group from Bob and Barry. They frankly have no one in that organization that understands the cable business since Dean Batchelor is now leaving for Palo Alto.

This project was screwed from its inception because the PUB and City Counsel continued to hire Municipal Utility geeeks, that only understand electrical distribution and do not have the ability to compete in a competitive market.

Programming and the financing are their two biggest issues, and they have addressed neither. They could make a bundle selling Internet access and being a ISP and eliminate the programming issue, but it does not address the financing.

If they stay in the business they need to absorb the financing, and that will be some long term debt. The fudge the numbers six years ago and now it is time to understand the results of that

]]> By: Erik http://www.johnknoxwhite.com/2008/11/07/whats-up-dot-com/#comment-677 Erik Fri, 07 Nov 2008 22:16:01 +0000 http://johnknoxwhite.com/?p=572#comment-677 I'm sure a sale will be good for the customers -- just can't wait to go back into the dark pit that is Comcast. Is there an easy answer to why APT can't make any money selling Internet access? I’m sure a sale will be good for the customers — just can’t wait to go back into the dark pit that is Comcast.

Is there an easy answer to why APT can’t make any money selling Internet access?

]]>